FAQ | R & B Plumbing Service

Frequently Asked Questions

From pricing and warranties to scheduling and service areas, this FAQ keeps it simple and transparent. If you don’t see your question, reach out and we’ll get you a quick, straightforward answer.

Are you licensed and insured?

Yes. We hold an NC state plumbing license, are a licensed septic tank installer, and a certified backflow inspector. We’re fully insured, and a certificate of insurance is available upon request.

Do you provide written estimates?

Always. You’ll receive a clear written estimate before work begins. If anything unexpected comes up, we’ll explain options and get your approval before proceeding.

What kind of warranty do you offer?

Every job includes a one-year parts and labor warranty. If something isn't right, we'll make it right - fast.

Do you offer after-hours or weekend service?

Yes. We provide after-hours and weekend service for urgent issues. Call anytime; we’ll do our best to get you taken care of quickly.

Can you repair or replace water heaters (including same-day)?

Yes - diagnosis, repair, and replacement for standard and (where applicable) high-efficiency units. Same-day or next-day options are often available.

How do you price jobs?

We diagnose the issue, discuss your options, and provide a written estimate before work begins. Any scope changes are reviewed with you and approved first - no surprises.

What brands do you service or install?

We service and install all major plumbing brands. If your system needs a specific OEM part, we’ll source it or provide an equivalent that meets code and performance standards.

Do you offer maintenance or inspection visits?

Yes. We provide plumbing inspections, backflow testing, water filtration filter/media changes, tankless heater flushes and scheduled service checks for residential and commercial properties to prevent costly breakdowns.

How Can We Help Today?

Have a question, need a quick repair, or want a second opinion? Tell us what’s going on and we’ll recommend the best, most cost-effective path forward - often with same-day or next-day availability.